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Refund Request Form

In order for a full refund to be issued, the return must be in its original condition with all accessories included. Otherwise, a restocking fee may be applied to your refund. By filling up this form, someone from our team will email you a return shipping label with 24-48 hours. Please keep in mind shipping will be deducted from your refund unless the returned item is found to be defective and within 30 days. All items found to be defective after testing will receive a full refund.

Refund my Service

 A refund may be requested within 14 calendar days of activating your sim card and within 30 calendar days for sim cards that have not been activated, whichever comes first, for any reason as long as 1) the usage is below 30 talk minutes, 30 text messages or 30 MB of data 2) the sim card was purchased through 3) a return request has been completed online at It is not required to physically return the activated sim card, therefore we do not offer refunds on shipping and handling. The refund may take 3-5 business days to be processed upon approval. If the refund is approved your line will be deactivated or if the sim card is not activated any credit will be removed. Any data added to your account after activation is not eligible for a refund. If your plan was purchased through another retailer such as Amazon, a return request will need to be initiated to the original channel it was purchased from.


Refund my Device

You may request a return directly at within 30 calendar days of the purchase date if you ordered the phone/accessories through Once your return request has been received and approved a return label will be emailed to you. The label is valid for 20 calendar days at which time the device must be returned back to us. All returned products must be in their complete original packaging including any accessories, user manual and sim card must be in the same condition as it was sold. Before returning the phone we recommend performing a factory reset first to restore the phone back to its original condition. A full refund (not including shipping) will only be approved if the returned device is found to be in its original condition. A full refund may be denied if the returned device and any accessories that came with it is found to be damaged including but not limited to physical/water damage or not in the original condition as described above in which case a restocking fee will apply. Shipping and handling will not be included in the refund. If we provide a return label, and your phone is not found to be defective, the return label cost will be deducted from your refund amount ($4.99 for US orders and $9.99 USD for Canadian orders). The refund process may take 3-5 business days after we have received the returned item(s). If the phone was purchased from another seller channel other than or, please contact the retail channel you purchased the phone from. For more information on how to do a factory reset for the SC490 please see the links below:

Factory Reset for the SC490: watch video

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