How to Get a Replacement Phone
Is your Jethro phone not working properly? Don’t worry, all Jethro phones have a 1-year manufacturer’s warranty. We are happy to help you exchange your defective phone for a new replacement phone.
How does the replacement process work?
Option A
Replacement Swap
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Explain the issue you are facing with your Jethro phone.
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Troubleshoot possible solutions with our customer service representatives.
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If you need to have access to a phone while we fix yours, purchase a replacement phone here.
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Once you receive the replacement, send your defective phone to us for inspection, request a return shipping label here.
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After inspection, we will refund you for the replacement phone if your old phone is found to be defective.
Option B
Let Us Fix Your Phone
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Explain the issue you are facing with your Jethro phone.
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Troubleshoot possible solutions with our customer service representatives.
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Send your defective phone to us for inspection, request a return shipping label here.
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We will inspect and fix your phone.
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We will then send your phone back to you. Please keep in mind that typical shipping times are 3-5 business days, so this process could take 2-3 weeks total.